Shipping policy

Last updated: 11 October 2026

We deliver within India through courier partners, subject to the delivery location being serviceable. Standard shipping is currently offered.

Charges and delivery estimates

Standard delivery is free across India for serviceable locations. Standard delivery is generally estimated at 2–9 days, depending on the destination. This is an estimate, not a guaranteed delivery appointment, unless a specific commitment is expressly communicated to you. Any more specific delivery schedule shown at checkout or in your order confirmation takes precedence.

We will contact you if an order cannot be supplied or a material delay is identified. Courier disruption, weather, holidays or other circumstances outside our reasonable control can affect delivery. This does not remove any refund or other remedy required by applicable law for late or failed delivery.

Order information and tracking

Please check the delivery address, PIN code, telephone number and email address before placing your order. Contact contact.madebetter@gmail.com promptly for an address correction; changes may no longer be possible after dispatch. We will provide dispatch or tracking details when available.

Delivery problems

If an order is delayed, marked delivered but not received, lost, incomplete or visibly damaged, contact us with your order number. We will investigate with the courier and explain the next steps. Our responsibility for providing a lawful remedy is not transferred to the courier.

For failed delivery caused by an incorrect address or inability to receive the parcel, we will review the circumstances with you. Any proposed re-dispatch and associated charge will be explained before you agree to it. We do not impose an automatic forfeiture of your payment.

Food safety on arrival

Check the outer packaging, seals and product labels when your order arrives. Do not consume a product with a broken seal, signs of contamination or a suspected safety issue. Report the issue through our Returns, refunds and cancellations policy. Follow the storage and preparation instructions on each pack.

Unavailable or cancelled orders

If stock is unavailable, the destination cannot be serviced, or there is another reasonable reason we cannot fulfil the order, we will notify you and refund amounts paid for items we do not supply and any applicable delivery charges. We will not substitute a different product without your agreement.