Refund policy

Last updated: 11 October 2026

We sell packaged food products. For food safety and hygiene reasons, we do not offer returns or exchanges simply because you change your mind, order the wrong product or pack size, or prefer a different taste. This applies even when a pack is unopened. It does not limit your rights when a product or delivery is faulty.

Damaged, defective, expired or incorrect products

Contact us if your order arrives damaged, is defective, unsafe, expired on delivery, incorrect, short in quantity, or materially different from its description. You may also contact us about a missing order or delivery later than the schedule communicated to you. We will assess the issue and provide the refund or other remedy required by applicable law. A replacement may be offered where appropriate and agreed with you.

Opening a pack to discover a genuine defect does not remove your right to a remedy. Discounted products have the same protection for genuine faults as other products.

How to report an issue

Email contact.madebetter@gmail.com with your order number, a description of the issue and your contact details. Where available, include photographs of the product, packaging, shipping label, batch number and best-before or expiry date. Please keep the packaging and affected product where safe to do so, and do not consume food that appears unsafe.

For visible transit damage, missing items or an incorrect product, please try to notify us within 48 hours of delivery so that we can investigate promptly with the courier. This is a reporting request, not a cutoff for your legal rights. An unboxing video is not required. We may request reasonable information to assess the issue, but the absence of a particular photograph or video does not automatically invalidate a genuine claim.

Returns and return costs

Contact us before sending anything back. We will explain whether a physical return is needed and provide the appropriate instructions and destination. Do not send food to a general business address without these instructions. For a verified fault, incorrect item or other issue for which we are responsible, any return we require will be at our expense. Unsafe products may be handled without a physical return.

Refunds

We assess claims promptly and will communicate the outcome of the assessment and the reason for our decision. When a refund is due, it will cover the affected goods and delivery charges where applicable under law. We initiate approved refunds within 10 business days of approval, or sooner where required by law, normally to the original payment method. If that method is unavailable, we will agree a suitable alternative with you. Bank or payment-provider posting times may add to the time before the credit appears. We will not require you to accept store credit instead of a refund you are legally entitled to.

Order cancellation

To request cancellation or an address change, contact us promptly with your order number. We will cancel an order without a cancellation penalty where it has not been dispatched. After dispatch, a change-of-mind cancellation may no longer be possible, but your rights for faulty goods or delivery issues remain available. If we cancel an order or cannot supply it, we will notify you and refund the amount paid for the cancelled items and any applicable delivery charges.

Consumer rights and complaints

This policy applies to orders placed after this update; it does not reduce rights or commitments applicable to earlier orders. Nothing in this policy excludes rights or remedies available under applicable Indian consumer law. For unresolved issues, use the complaints process in our Contact information.